Customer Service

Coverage Questions, Plan Information, Policy Changes

By Mail:
MH Ross
9225 Ward Parkway, Suite 200
Kansas City, MO 64114

By Email:

By Phone:
Customer Service Avaliable 24/7

Reporting a Claim


By Phone:

Generali Global Assistance

24-Hour Hotline:
Within U.S.A. & Canada: 1-833-385-0290
Outside U.S.A. & Canada: 1-954-334-7023
An unexpected illness, tooth ache or lost baggage can ruin a trip. With travel assistance services from Generali Global Assistance, help is only a phone call away. When you are traveling away from home, you have access to Emergency Transportation Services, Travel Support Services and Non-Insurance Personal Assistance Services.

With a local presence in 200 countries and territories worldwide and 35 24/7 assistance centers staffed with multilingual assistance coordinators and case managers as well as medical and security staff, Generali Global Assistance is here to help you obtain the care and attention you need in case of an emergency while traveling.

In the event of a life-threatening emergency, call the local emergency authorities first to receive immediate assistance, and then contact Generali Global Assistance

PLEASE NOTE: Neither Nationwide Mutual Insurance Company nor Generali Global Assistance shall be responsible for the availability, quality or results of any medical treatment or transportation or failure of you to obtain treatment.

This Website is Owned, Operated and Administered by:
Trip Mate, Inc.
Administered By:
Trip Mate, Inc.

9225 Ward Parkway, Kansas City, MO 64114

We sell insurance as authorized representatives of the insurance companies listed on our website. We are incorporated in the State of Kansas and domiciled in the state of Missouri. We are licensed in all states, as required by law.

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